Business acumen begins at home
29 March 2003

Scott Murdoch

AFTER years of frustration from paying for unsatisfactory nannies to care for her two children, Brisbane businesswoman Lyn Bos took charge of the situation.
She gave up her career as an IT consultant to some of Queensland's largest entities, stayed at home and established Milestonz International.
From her Wavell Heights home Ms Bos began recruiting nannies initially for Brisbane families but demand for her services has spread globally.
``We had nannies for four years in Sydney and four years in Brisbane after we moved here,'' she said.
``The idea to start our own service came about after our experience up here. We had some terrible nannies sent to us.
``They were inappropriate, one had a criminal record, qualifications weren't checked, one had forged documents. ``I said to my husband `this is ridiculous' and he said `why don't you start your own?' ''.  Ms Bos, with husband Ben, began by recruiting nannies for Brisbane clients and in the past two years has placed workers

in Sydney, Britain, Switzerland, and through publicity on the Internet, Cayman Islands.  Franchises are now being established in Britain.
Each candidate, she said, underwent rigorous safety, personal and police checks.
The business has also branched away from just recruiting traditional
nannies and is finding places for in-home and age carers and personal assistants.
``We are still home based. One of the things I found when we had nannies was that you would ring at 5.30pm and you'd get a recorded message saying to ring back after nine the next morning,'' Ms Bos said.
 ``We could not get after-hours help or service so we retail ourselves as home-based and available at all hours.''  Nannying has long been a tradition for young Australians to see the world, particularly Britain, and Ms Bos said they were embraced by overseas families.
``Australian nannies are well liked by English families because they are very prepared and willing to work,'' she said.
``We have found also that
  Home comforts…former IT consultant Lyn Bos supplies nannies.  Picture: Bruce Long
   
because our recruitment standards are so strict . . .  Australian nannies are also more flexible.  ``They are very popular and more down to earth and have a great reputation.''Ms Bos said her agency would not provide au pairs after stories of exploitation where the work of nannies extended far beyond looking after children. ``We steer well away  from that.  We have professional nannies, with at least two years' experience, and our families pay the premiumfor that,'' she said.  ``We are working in a different market. There are a lot of nannies sucked into going over without any experiences and they get poor placements and positions.''